January 5, 2006
Excellent and Impeccable Service!!!
Hi Guys,
It is extremely rare that I go out of my way
to boast about any service, but in this case, it is much
deserved.
Allow me to express my gratification for the excellent
PPC ad management team of eBrandz. Being responsible for
the consulting area of Rwireless, the need for online ad
campaign management and control of the projects where my
team is involved is huge!! Over the years, we have tried
many PPC solutions but I finally got acquainted with eBrandz
which I believe is the best!
An important facet of their outstanding customer service
is the excellent communication they provide when search
engines change their requirements or have trouble with their
servers. We have utilized their services for the last one
year to help us manage our pay-per-click listings and cost.
I have found the customer service to be absolutely superb.
In my experience, inquiries by email have always been answered
within hours of being sent and sometimes even within minutes.
eBrandz has intelligent bidding rules, responsive technical
support, upgrades that are actually useful, and a pricing
structure that makes buying it a no-brainer.
I actually had an occasion where I faced a problem and
wrote an email expecting an answer the next business day.
Much to my surprise, I received an email within the next
few hours because someone was in the office who answered
my questions promptly! I was extremely amazed and impressed,
because it was a holiday! As a company that provides live
technical support, I have always believed the philosophy,
‘Human interaction is a must in technical support’. I was
glad to see that eBrandz shares the same philosophy. The
intuitive yet feature rich interface has a solid grasp on
every need of mine, be it the busy CEO or whatever
his position be.
Lastly I give this company "Two Thumbs Up".
Your company has helped me figure out which are the best
resources to advertise with and I have had some Fantastic
Results... Thank You! It is our pleasure to use the services
offered by eBrandz.
Due to security reasons, signature
has not being displayed.
Sincerely,
Sanjeev Dhillon
Web Order Desk
Loudring / Rogers Wireless
Tel: 1.866.900.2040 Ext 705
http://www.rwireless.ca/
